Privacy Policy

Hey there! We get it - nobody really enjoys reading privacy policies. But here at Frost Shroud Empire Hotel, we're pretty serious about protecting your personal info. We've tried to keep this as straightforward as possible, minus the usual legal mumbo-jumbo.

Look, when you're booking a mountain getaway or planning your next ski adventure with us, we need some of your details. Here's the honest rundown on what we collect, why we need it, and how we keep it safe.

What Information We Collect

When you're making a reservation or even just browsing our site, here's what we might gather:

Personal Details: Your name, email, phone number, and mailing address. Pretty standard stuff for any hotel booking.
Payment Info: Credit card details and billing information. Don't worry - we use encrypted processing for this.
Stay Preferences: Room choices, dietary requirements, ski equipment sizes, spa appointments - basically anything that'll make your visit better.
Communication Records: Emails, phone calls, or chat messages you've had with our team.
Technical Data: IP address, browser type, device info - the usual internet stuff that helps us keep the website running smoothly.

If you're joining us for a corporate retreat or event, we might also collect business-related info like your company name and event requirements.

How We Use Your Information

We're not in the business of being creepy with your data. Here's what we actually do with it:

Process your reservations and handle payments (obviously)
Send you booking confirmations and updates about your stay
Manage your requests - whether that's arranging ski rentals or booking spa treatments
Improve our services based on guest feedback and preferences
Send you promotional offers and news about special packages (only if you've said it's cool)
Comply with Canadian legal requirements and maintain safety standards
Resolve any issues or disputes that might come up

We'll never sell your personal information to third parties. That's just not how we roll.

When We Share Your Data

Sometimes we need to share certain info with trusted partners to deliver the experience you're expecting. This includes:

Payment Processors: To handle your transactions securely
Service Providers: Like our mountain guides, spa partners, and equipment rental suppliers
Marketing Partners: Only if you've opted in, and you can opt out anytime
Legal Authorities: If required by Canadian law or to protect safety

All our partners are bound by confidentiality agreements and can't use your info for their own purposes.

Cookies & Tracking Technologies

Yeah, we use cookies - and not the delicious kind from our dining room. These little data files help us:

Remember your preferences when you return to our site
Keep you logged in during your browsing session
Understand which pages folks find useful and which need work
Show you relevant offers based on your interests

You can adjust your browser settings to refuse cookies, but heads up - some parts of our website might not work as smoothly. Most browsers let you manage cookie preferences pretty easily.

Your Privacy Rights

Under Canadian privacy laws (including PIPEDA), you've got some solid rights:

Access: You can request a copy of the personal data we hold about you
Correction: If something's wrong or outdated, let us know and we'll fix it
Deletion: Request that we delete your info (with some legal exceptions)
Opt-Out: Unsubscribe from marketing emails anytime - there's a link at the bottom of each one
Portability: Get your data in a format you can use elsewhere
Complaint: If you're not happy with how we've handled your data, you can file a complaint with the Privacy Commissioner of Canada

To exercise any of these rights, just drop us a line at reservations@frostshroudempire.info or give us a call.

How We Protect Your Data

We take data security seriously - probably as seriously as we take avalanche safety on the slopes. Here's what we do:

SSL encryption for all data transmitted through our website
Secure servers with regular security updates and monitoring
Limited access - only staff who need your info to do their jobs can see it
Regular security audits and vulnerability testing
Staff training on data protection and privacy practices

No system's perfect, but we're doing everything we can to keep your information locked down tight.

Data Retention

We don't keep your information forever. Here's our general approach:

Booking and payment records: 7 years (Canadian tax requirements)
Marketing preferences: Until you opt out or we haven't heard from you in 3 years
Guest preferences: As long as you're an active guest or until you ask us to delete them
Website analytics: Typically 2 years

Third-Party Links

Our website might include links to other sites - like local tour operators or regional attractions. Once you click through to their sites, we can't control what they do with your data. Make sure to check their privacy policies too.

Children's Privacy

Our services aren't directed at kids under 13, and we don't knowingly collect their personal information. If you're booking for your family, you're responsible for providing any necessary info about children in your party.

Changes to This Policy

We might update this privacy policy from time to time - usually when there are legal changes or we add new services. We'll post any updates here with a new date at the top. For major changes, we'll send you an email or post a notice on our website.